On this page you will find KLM’s legal information
This website is offered to you by: Koninklijke Luchtvaart Maatschappij N.V.
(also known as KLM Royal Dutch Airlines)
Amsterdamseweg 55 1182 GP Amstelveen The Netherlands
Registered No 33014286 VAT Number NL004983269B01
- Prices advertised are subject to change without notice before a booking is confirmed. Please check exact price and conditions applicable for your chosen dates and flights at time of booking at klm.com.
- All prices are in GBP and per passenger and include taxes and charges.
- Prices may change to less or more than the displayed fares at short notice as prices and availability are updated frequently. Seat availability may be very limited at the prices displayed for desired travel dates, travel periods can vary and blackout periods may apply.
- Baggage allowance may differ. Please check at the time of booking.
- A credit card surcharge may apply up to a maximum of 35 GBP per ticket.
- Conditions of carriage and fare rules apply.
Tickets may not be changeable or refundable after booking and additional charges may be payable. For more information and for the KLM flexible booking guarantee, please check klm.com .
(November 2017) KLM has a branch office with the registered address being: Plesman House 2a Cains Lane, Bedfont, Middlesex TW14 9RL United Kingdom Koninklijke Luchtvaart Maatschappij N.V. (“KLM”) – UTR number: 6633013366 In addition, KLM owns as per September 30th 2017 the following UK subsidiaries: KLM UK Engineering Limited (Norwich) – UTR number 5178002934 – 100% ownership International Airline Services Limited (London) – UTR number 9178016598 – 100% ownership KLM Cityhopper UK Limited (London) – UTR number: 9572903271 – 100% ownership Hereinafter, KLM’s UK branch office and the subsidiaries jointly are referred to as the UK KLM Group. Code of Conduct The KLM Code of Conduct (the “Code”) contains an overview of the rules relating to KLM operating its businesses and to working with KLM. The Code is designated to set a conduct standard and to provide guidance to the members of the Supervisory Board of KLM, the Board of Managing Directors, the KLM executives and any and all of the KLM employees, including hired staff, in complying with ethical and legal obligations. The Code serves as an umbrella for the several policies and procedures within KLM that form an integral part of the Code. Compliance with law KLM is committed to operate its business in compliance with law. Employees are required to observe and comply with all applicable laws, rules and regulations, including internal rules and regulations. No employee is authorized to deviate from this requirement. Attitude towards UK tax planning and tax risk The UK KLM Group adopts a conservative approach to tax planning and will only be involved in tax planning to the extent that it supports commercial activities. The UK tax group claims relevant tax reliefs based on the Convention between the Government of the United Kingdom of Great Britain and Northern Ireland and the Kingdom of the Netherlands for the avoidance of double taxation and the prevention of fiscal evasion with respect to taxes on income and on capital gains or other reliefs made available by the UK Government. Where uncertainty over interpretation of tax laws arises, the UK KLM Group will consult with external advisors and HMRC, if necessary, in order to minimize uncertainty and risk. In addition, the UK KLM Group will inform and consult KLM’s Tax Department in the Netherlands. KLM’s Tax Department in the Netherlands reports directly to KLM’s Chief Financial Officer. Approach towards its dealings with HMRC The UK KLM Group has a policy towards HMRC to be transparent and pro-active in all interactions. The UK KLM Group always tries to maintain a good and open relationship, as well as clear communication, with HMRC. If and where appropriate and possible, the UK KLM Group will pro-actively disclose relevant information to HMRC in advance in respect of material tax events to ensure clarity, or volunteer on certain tax matters on a real time basis to minimize tax risk. When seeking clarity from HMRC, all relevant facts and circumstances of the situation will always be provided. It has been agreed with the Customer Relationship Manager of HMRC (Large Business – East Midlands Region) that each subsidiary and the KLM UK branch each will maintain its own relationship with HMRC due to the fact that the activities of these companies differ in such way that the appointment of a Senior Accounting officer (“SAO”) is not deemed to be efficient. The UK KLM Group considers this document to comply with the UK legislative requirement in paragraph 16(2) and paragraph 25(1), Schedule 19, Finance Act 2016.
Slavery and Human Trafficking Statement / reporting year 2019 Established in 1919, Koninklijke Luchtvaart Maatschappij N.V. (KLM) is the oldest international airline still flying under its original name, and has a global business covering 3 main areas; passenger transportation, cargo transportation and aircraft maintenance. The KLM Group operates to more than 170 destinations via its hub in Amsterdam and employs around 30,000 employees worldwide. Together with its fully owned subsidiary KLM Cityhopper B.V. (KLM Cityhopper), KLM carries on business in the United Kingdom. KLM Cityhopper has a European business covering passenger transportation. This statement is also published by KLM on behalf of KLM Cityhopper. The governing bodies within KLM are the Board of Directors and the Executive Team which meets regularly to govern strategy, policy and compliance across the business. KLM fully supports the core principles and fundamental rights set forth in the United Nations Declaration of Human Rights and the Charter of Fundamental Rights of the European Union and commits to combating modern forms of slavery and human trafficking. In accordance with the Air France KLM Group Social Rights and Ethics Charter terms, KLM is committed to promoting and actively complying with the Conventions of the International Labor Organization (in particular the abolition of child labour Conventions 138 and 182), and the elimination of all forms of forced or compulsory labour (Convention 29 and 105). Every employee of KLM is entitled to labour conditions which respect their health, safety and dignity. The Air France KLM Group Social Rights and Ethics Charter applies to each of KLM’s employees. KLM is committed to acting ethically and with integrity in all their business relationships. KLM sources numerous goods and services through subcontracting, distributing, franchise, codeshare, affiliate and entity arrangements and therefore within this framework, KLM is working to identify the risk factors related to slavery and human trafficking. The KLM policy is for its suppliers to sign a Sustainable Development Charter which is based on the principles of the UN Global Compact. The Sustainable Development Charter gives guidance to KLM’s suppliers and knowledge of the principles by which KLM operates. Upon signing the Sustainable Development Charter, the suppliers agree that KLM has the right to audit and monitor the performance and principles of the Charter. KLM will look to further improve its process and practices to combat Modern Slavery.
You can find various terms and conditions of several KLM products and services via the pages below.