Legal information

Here, we listed all legal information you need when booking a ticket or extra option, creating an account, and using our website or app. We advise you to read it carefully.

Bookings

General Conditions of Carriage

Our general conditions for both passengers and baggage.

Special Conditions

Special Conditions

Air carrier liability

Our liability in case of death or injury to passengers, flight delay, and damage or loss of baggage.

Limitation of liability

Limits of our liability for international carriage of passengers and baggage.

Assistance and compensation

In case of cancellations, delays, downgrading, and denied boarding, these are your rights to assistance and compensation.

Travel voucher conditions

If you receive a refund in the form of a travel voucher, these are the conditions.

Price display

In compliance with the Consumer Protection Act, we explain our pricing logic.

Air safety list

List of airlines banned to operate within the European Union, based on Regulation (EC) No. 2111/2005. These flights cannot be booked via KLM.